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TERMS OF SERVICE
Upon booking with ARRAE Properties you are deemed to have read in full and accepted the following Terms and Conditions:
Inquiries can be made via email to arraeproperties@outlook.com.
ID must be given at the time of check-in in the form of a valid passport or Driving Licence.
Guests should use the booking confirmation invoice email as a receipt of payment and confirmation of the booking made with ARRAE Properties.
This Agreement and Contract (the “Agreement”) is a legally binding agreement made and entered into as of the Reservation Date that you have booked and between the undersigned company/guest and ARRAE Properties, pursuant to which the Guest has agreed to rent the residence as per the booking platform, for the duration of the Rental Term for the Total Rental Fee and other good and valuable consideration as described herein.
1. Booking; Payment Procedure
Full payment is due in advance of occupation; this will be taken on the day of booking. Credit card details will be held on file to cover any damages or other costs. Upon receipt of payment, we will send you written confirmation of your booking. You may request to extend your stay at any time, subject to availability. No extra fees are charged for last-minute bookings. Payment must be made in full, in advance by bank transfer or credit/debit card. All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Payment must be made in UK Pounds Sterling. Bookings using a credit/debit card must be made by or with the consent of the cardholder. Guests must be over 18 years old to make a booking with ARRAE Properties. Bookings for stays of 4 weeks or less must be paid in full at the time of booking (prior to occupancy).
Bookings for stays of more than 4 weeks are invoiced in 4-week blocks (30 nights). The first 4 weeks are due for payment at the time of booking and at least every 2 weeks before the next period (for the next 4 weeks). Subsequent payments must be made every 28 days. Failure to make payment of the booked dates may result in a Holding deposit being taken.
2. Holding Deposit
We reserve the right to take a holding deposit of £250 for any booking, this decision is made at our discretion. Deposits are taken by way of a credit/debit card and are refunded once keys are returned and the property is checked over for damages. Deposits are processed back within 5-10 days after checkout day.
3. Cancellation Policy
The guest will be charged the total price of the reservation if they cancel at any time. This policy means that for any stays longer than 28 days, guests are able to cancel 60 nights before however after this, they will be charged 100% of the blocked dates/ reservation. No refunds will be made for non-arrivals. Depending on the reasons for your cancellation, you may be able to reclaim cancellation charges from your insurance company if you have taken out travel insurance. We strongly recommend that clients purchase adequate travel insurance. Regrettably, for the reasons given above, we have to treat any curtailment of your stay as a cancellation. If We Cancel your Booking: In exceptional circumstances it may be necessary for us ARRAE Properties to cancel a booking, in the event of this we shall make all reasonable efforts to offer a suitable alternative within our property portfolio.
3.1 You may arrive at your accommodation after 4 pm (except if it is stated differently) on the start day of your booking and, unless otherwise agreed, you must leave by 10 am on the last day. If you fail to arrive by 20:00 on the day of the start date and do not advise us of a late arrival we may treat the booking as being cancelled by you.
4. Amendments to Bookings
If The Guest Amends a Booking if a guest wishes to amend a booking (dates of stay, accommodation required, check-in/out time), we will make all reasonable efforts to comply with the request(s) however the guest will be charged for any additional charges. If the guest makes amendments to the booking once the stay has commenced we may not be able to comply with the request(s). If on any occasion the guest vacates the apartment early and wishes to terminate the remainder of their stay, this must be confirmed in writing and the keys be returned on the new agreed check-out date. – We accept no liability for loss, damage, or expense and cannot guarantee reimbursement of any costs incurred. Similarly in the event of keys not being returned upon check-out, we reserve the right to charge guests for lock replacement, key replacement, building fob replacement, and car park fob replacement.
5. Facilities & Services
Note: No items are to be removed from any apartments or dismantled in any way. Furniture cannot be removed from the apartment.
6. Entry & Inspection
ARRAE Properties reserves the right to enter the Property at reasonable times and with reasonable advance notice for the purposes of inspecting the Property or showing the Property to prospective purchasers, renters, or other authorized persons. If a Rental Agent has a reasonable belief that there is imminent danger to any person or property, the Rental Agent may enter the Property without advance notice.
7. Services
We cannot be held responsible for failure or interruption of services within or outside of the apartment or development building – this includes utilities, appliances, and communications (Washing Machine, Tumble Dryer, Dishwasher, Television, Broadband, Wi-Fi, Electricity, Water, and Heating). We cannot be held responsible for inconveniences such as noise, access, or supply of services caused by engineering or repair works within or in
another part of the property.
If there is an interruption to any services, once we receive a notification, we will use all reasonable efforts to rectify the issue within a reasonable period of time. Facilities and services in common areas within the building (i.e. lift, door system) are the responsibility of the building managers and not ARRAE Properties.
We reserve the right to add or remove any of its services without prior notice. We endeavor to have each apartment cleaned and ready for new guests by the check-in time, however, on rare occasions and in the event of staff shortage there may be a delay in cleaning. In the event of this, guests will be given access to the apartment from the check-in time and the apartment will be cleaned as soon as possible. No compensation will be given for this.
Broadband
Wireless broadband (Wi-Fi) is available in all apartment locations and is provided free of charge. We cannot guarantee connectivity at any given time; however, we endeavor to maintain the hardware and connection within all apartments. If there is a fault with the hardware provided (wireless router) we will give support and maintenance. If the fault is deemed to be with the guest's hardware/devices, support will not be available. If the Broadband key/fob code is removed, taken, or lost upon check out you will be charged £100 for the inconvenience and the replacement.
Extra Beds
A travel cot can be provided and delivered to the apartments at an extra cost (agreed at the time of booking). This must be booked at least 48 hours prior to arrival. We cannot guarantee availability at short notice and cots can only be delivered within office hours (9 am-6 pm Monday-Friday). Cot beds are only provided for infants aged 12 months and under you must supply your own bedding, pillow, and duvet for the cot.
Extra Linen
Linen will be provided 1-2 times a month. Any extra bed linen can be provided at a cost of £25.00 per set. Extra towels can be provided at a cost of £15.00 per set. Extra linen must be ordered within office hours (9 am- 6 pm Monday- Friday) and can only be delivered within these hours.
Maid Service
A weekly maid service can be provided at an extra charge for stays of 2 weeks or more. This service includes cleaning the apartment and refreshing the bed linen and towels.
Emergency Call Outs
The emergency number is provided to give guests a direct line to a maintenance manager, this number is only to be used for emergencies (Power Cut, and Lost Keys/Keys Left at the House), we reserve the right to charge the guest a call out fee of £150. For emergencies such as a flood or fire, we reserve the right to charge the guest a call-out fee of £250.
Luggage & Mail Storage
We do not provide any storage facilities for luggage or personal belongings, including post or packages. We cannot under any circumstances accept any of these items. We do not provide keys to the apartment post boxes, the post boxes are checked regularly and if requested, the post will be delivered to the apartment, otherwise, it is returned. There is no mail forwarding service if the guest has checked out already.
Hot Tub Service
We provide full instructions on how to use the hot tub and how to maintain the hot tub during your stay. Failure to use the hot tub may result in a full deposit being charged. We will not be liable for any unforeseen circumstances if any rules are not followed accordingly. Any damage/breach to our hot tubs will cause a full deposit to be charged. By signing these terms and conditions you are agreeing to the above.
8. Number of Occupants
Guest agrees that no more than the agreed persons shall be permitted on the Property at any time during the Rental Term, all of whom shall comply with the conditions and restrictions imposed upon Guest under this Agreement.
The number of persons permitted to occupy each property is limited to the
number of beds at the time of booking. Any additional guests that enter the property that was not mentioned when booking will be classed as a party/gathering and the full deposit will be charged and the stay will be terminated with immediate effect.
We do not allow unauthorized guests to enter our property. For example, if you have booked for 4 people to stay then we do not expect any other guest to come into the property.
ARRAE Properties has the right to charge for any additional guests that enter the property that have not been mentioned when making the booking.
The apartment cannot be re-let/sublet to any other group/party without the written approval of ARRAE Properties. We reserve the right to refuse admittance or terminate the stay in the property to the hirer and their party if they are in breach of this condition.
6. Check-in, Check-out & Return of Keys
Check-in is from 4 pm. Check-out is by 10 am.
All keys, parking, building fobs, and parking permits must be returned no time after 10 a.m. into the keynest. ARRAE Properties has the right to charge for any late departure after 10 a.m.
LOST, DAMAGED, OR NON-RETURNED PARKING PERMITS WILL BE CHARGED AT £250 EACH. LOST, DAMAGED, OR NON-RETURNED KEYS WILL BE CHARGED £250.
LOST, DAMAGED, OR NON-RETURNED ELECTRONIC PARKING FOB WILL BE CHARGED £250. LOST, DAMAGED, OR NON-RETURN DOOR SENSOR FOB WILL BE CHARGED £250.
If there is a delay in departing, ARRAE Properties reserves the right to charge for an additional night’s stay for every day the keys are not returned (in the case of long-term bookings, the guest will be charged until the end of the next payment cycle).
If a parking permit is not returned by 10 a.m. on the day of departure, a fine will be charged £250. Similarly in the event of keys not being returned, we reserve the right to charge guests for lock replacement, key replacement, building fob replacement, and car park fob replacement.
In the event of a late check-out or refusal to vacate the apartment by the booked check-out time, we reserve the right to remove all persons and property from the apartment.
7. Damages to Apartment &; Payment of Additional Charges
Valid credit/debit card details must be supplied at the time of booking, in the event of damages to the apartment these card details will be used to charge the appropriate fines. We reserve the right to deduct from the relevant credit/debit card, without prior notice, all amounts chargeable under these conditions.
The property should be left in a reasonable state on departure, if (at our absolute discretion) we consider additional specialist cleaning is required (for example carpet cleaning to remove a stain), we will charge an additional fee of up to £250. When the duration of the booking is in excess of 28 days, a discretionary final cleaning charge of up to £250 may be charged. If the property is deemed unfit for occupation, you will be obliged to pay compensation to us for loss of revenues in addition to the costs of cleaning and repair. Any stains on linen that cannot be removed by our laundry will be charged from the deposit. We reserve the right to charge £250 (in addition to the general cleaning charges) for specialist cleaning of a property and/or its contents where it is left in an exceptionally bad condition or if we believe smoking has taken place in the apartment.
Damages
Damages to the apartment or contents must be paid in full by you. In the event of any breakages or damage discovered during your stay or after you vacate, we will notify you by e-mail or telephone immediately or within 10 days of your departure, providing a detailed breakdown of the damage and where possible a cost of rectification. Where possible, photographic evidence will also be supplied. It is your responsibility to check all items & ensure that there is no damage to these items. Condition reports can also be provided at the beginning and at the end of the accommodation period if requested.
Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from our negligence or for any damage or liability incurred by you as a result of fraud or fraud. Misrepresentation by us or any liability that cannot by law be excluded. Subject to the above, we shall not be liable for any loss of profits, loss of business, depletion of goodwill And/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of Corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, Damages, charges or expenses.
If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us Against all liabilities, costs, expenses, damages, and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable Professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or Your businesses, breach or
negligent performance or non-performance of these terms and conditions.
If you are booking for, as or on behalf of a business or business employee, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution, or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking. We shall not be liable for any failure or delay in the performance of our obligations which results directly or indirectly from any cause or circumstance which is beyond our reasonable control, including (but not Exclusively) act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of Any government or authority (including but not limited to refusal or revocation of any license or consent), Fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but Not limited to electricity, gas, water or telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts, embargo, blockade. Other than in relation to death or personal injury caused by our negligence, or any other liability that by law Cannot be excluded or restricted, our liability to you in relation to these conditions is limited to the higher of (I)
GBP £1,000; and (ii) the value of the booking made with us.
Car Parking
Each property has 1 free parking bay only if stated when booking; the space will be available from 4 pm on the day of Arrival and must be vacated by 10 am on the day of departure unless otherwise agreed in writing at the time of the booking with ARRAE Properties
CCTV on entrance
We have CCTV cameras that only cover who comes in and out of our properties. This is to protect us from unauthorized guests coming into the property, parties, and any other illegal activities. Also to protect you from many safety reasons. Moving, adjusting or
covering the CCTV may result in immediate eviction and a deposit being Charged.
8. Liability
Guest agrees that all personal property, furnishings, personal effects and other items brought into the Property by Guest or their permitted guests and visitors shall be at the sole risk of Guest with regard to any theft, damage, destruction, or other loss and Rental Agent shall not be responsible or liable for any reason whatsoever.
Guest hereby covenants and agrees to indemnify and hold harmless Rental Agent and their agents, owners, successors, employees, and contractors from and against any costs, damages, liabilities, claims, legal fees, and other actions for any damages, costs, attorneys fees incurred by Guest, permitted guests, visitors or agents, representatives or successors of Guest due to any claims relating to the destruction of property or injury to persons or loss of life sustained by Guest or family and visitors of Guest in or about the Property and Guest expressly agrees to save and hold Rental Agent harmless in all such cases.
We cannot be held responsible for any theft and/or damage of your personal belongings during your stay in any apartments booked. Therefore you are advised to ensure you have appropriate Insurances in place. All warranties, conditions, and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place.
We regret that we cannot accept liability for any loss, damage, or additional expense where the booking needs to be altered or canceled or we are unable to perform our contractual obligations As a result of events of ‘force majeure’. In these Booking Conditions ‘force Majeure means any Event which could not have been reasonably foreseen, or the consequences could not have been reasonably avoided, by us or the suppliers of the relevant services in question, even with the Exercise of all due care.
Such events may include war or threat of war, civil strife, terrorist activity, Industrial dispute, natural or man-made disaster, fire, adverse weather conditions, and all similar Events outside our or the relevant suppliers’ control. Nothing in these terms and conditions shall affect your statutory rights if you are a consumer.
Any items left in an apartment past the agreed departure time are left at the owners risk – we accept no responsibility for these items and reserve the right to remove them and safekeeping is not guaranteed.
Lost property can be posted back to you at your own cost with prior agreement and ARRAE Properties will not accept any liability for any items that go missing.
All guests are given one set of keys (and fobs etc.) unless a second set is pre-arranged when booking. Second sets can be arranged after check-in but this is at the discretion and availability of the ARRAE Properties management.
9. Law &; Jurisdiction
These conditions and terms of the contract and all matters arising therefrom are subject to the Law of England and Wales and in the event of a dispute; the client will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Termination by ARRAE Properties
ARRAE Properties has the right to terminate a booking at any time on the grounds of Partying, playing loud music, General Nuisance Behavior, Abuse to staff or other guests, mistreatment of the apartment, nonpayment, or criminal activity on the part of those occupying the apartment or their guests. In such circumstances, ARRAE Properties is not obliged to provide or locate alternative accommodation. The period of notice is at the discretion of ARRAE Properties
11. Injury or Loss
ARRAE Properties cannot be held responsible for any personal injury to any guests while in one of our apartments. Nor can we be held responsible for loss or damage to personal effects howsoever arising at the accommodation. Neither we, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness, or failure of any Public service supply.
12. Rights of Access
Representatives of ARRAE Properties or their subcontractors have the right of access to the property at any time, with due regard to the convenience of the hirer, for the purpose of inspecting the property and carrying out any essential repair or maintenance work.
13. Pets
Regrettably, no pets of any kind are permitted under any circumstances. The client is liable for any infringement of this rule. ARRAE Properties Management has the right to terminate your stay if they deem such behaviour has occurred. In the event of such a breach, No refund will be made if such behaviour is deemed to have occurred. A surcharge of £250 will be made if evidence of pets is discovered in the apartment.
14. Smoking
Smoking is not permitted in the apartments or the apartment blocks' internal communal areas. Smoking is permitted on external balconies that were present in an apartment only. A surcharge of £250 will be made if evidence of smoking is discovered in the apartment.
15. Complaints
We do not expect and certainly do not want dissatisfied customers, but in the event that You are not entirely satisfied with the service offered, you should notify any complaint To our office during your stay within 24 hours of the problem occurring to ARRAE Properties by email to arraeproperties@outlook.com. We will take all reasonable steps to settle the problem. ARRAE Properties shall not have any liability for any complaint submitted after the completion of the above period.
16. Information
All information supplied by ARRAE Properties is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but ARRAE Properties/or terminate your stay is not liable for any variation however caused. We ARRAE Properties have the right to add or remove any of its services or facilities without prior notice.
17. Interest
Interest on overdue invoices shall accrue from the date when payment becomes due, From day to day, until the date of payment, at a rate of 4% above NatWest Bank base rate In force at the time and shall accrue at such a rate after, as well as before any judgment.
18. Security of Tenure
All properties are occupied as serviced accommodations and on this basis, no rights of tenancy are created, they are exempt from security of tenure under the Rent Act. ARRAE Properties reserves the right to access the apartment and or terminate your stay at any time without prior notice if it deems necessary.
19. Usage &; Nuisance Behavior
The properties cannot under any circumstances be used for partying, playing loud music, or General nuisance behavior. Guests must have regard for other occupants in the building. ARRAE Properties Management reserves the right to terminate your stay if they deem such behavior has occurred. In the event of such a breach, no refund will be made, if such behavior is deemed to have occurred and an additional fee of £250 will be charged. An additional fee of £150 will be charged for any extra cleaning of the property.
You as the guest shall use the Property for residential purposes only and in a careful manner to prevent any damage or loss to the Property and keep the Property in clean and sanitary condition at all times. Guest and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbors, nor shall Guest use the Property for any immoral, offensive, or unlawful purposes, nor violate any law, association rules, or ordinance, nor commit waste or nuisance on or about the Property.
The number of people permitted to occupy each apartment is limited to the number of beds. In some properties, extra beds can be provided and this will be at an extra charge to be agreed at the time of booking.
Hen/stag &; Group Bookings, We do not knowingly accept bookings of this nature. Group bookings will be required to give a reason for their stay. If the booking is allowed and guests are found to be holding parties of any kind, you will be evicted immediately with no refunds due &; a fee of £250 will be charged.
Use of the apartments for any behavior deemed by the management of ARRAE Properties to be inappropriate or illegal will result in the immediate eviction of all guests without refund and, where necessary, reporting to West Midland Police for further investigation.
If Guest should fail to comply with the conditions and obligations of this Agreement, Guest shall surrender the Property, remove all Guest’s property and belongings, and leave the Property in good order and free of damage. No refund of any portion of the Total Rental Fee shall be made and if any legal action is necessary, the prevailing party shall be entitled to reimbursement from the other party for all costs incurred.
ASSIGNMENT OR SUBLEASE Guest shall not assign or sublease the Property or permit the use of any portion of the Property by other persons who are not family members or guests of the Guest and included within the number of and as permitted occupants under this Agreement.
20. Property Specification
Reasonable care has been taken that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. We do not warrant that the content of our website (and/or other means of promotion or advertising) accurately or completely describes any of the apartments. Our website may link to other websites and we are not responsible for the data policies, content, or security of these websites. You should note the following points about our property:
*Properties are individual and vary in style, size, and layouts so furnishing details are not uniformly standard. Although accommodation and location are confirmed in advance, the exact apartment cannot be guaranteed prior to arrival and can be subject to change at any time;
*Our website (and/or other means of promotion or advertising) may contain a plan for the layout of the apartment. The plan will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings, and facilities may vary from those shown on the plan; We prime location lets have the right to add or remove any of its services or facilities without prior notice.
* The number of people permitted to occupy each apartment is limited to the number of beds. In some apartments, extra beds can be provided and this will be at a charge to be agreed upon at the time of booking. If the number of people permitted to occupy an apartment is exceeded, we may refuse access to the accommodation and reserve the right to charge for additional properties;
*You and your party must comply with any rules and regulations set by us. We recommend that you take time to familiarize yourself with the safety procedures in the apartments, the building, and the local area, paying particular attention to fire evacuation details and security;
*You and the other members of your party are responsible for payment of rental, any charges made for use of facilities, such as additional laundry services, and for any other fees levied by us for the use of amenities;
*Where internet or broadband connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose.
21. Discount/Promotional Codes
All promotional codes promoted and distributed by ARRAE Properties via web/email/print/phone are subject to change/expiry/refusal at any time. ARRAE Properties reserves the right to change/refuse the details of promotions without notice. All valid promotions/discounts are added to the order before payment when booking; this allows clients to see whether or not the promotion has been added to the order. ARRAE Properties cannot apply discount/promotional codes for bookings over the phone or after placing the order.
22. Included As Standard
ARRAE Properties often provides toiletries & condiments on arrival, these are complementary and provided at the discretion of ARRAE Properties Toiletries, condiments, etc will not be replenished throughout the stay; it is not the responsibility of ARRAE Properties to provide such items.
As standard, ARRAE Properties will often (but is not obliged to) provide the following on arrival; a Sample of washing up liquid, one toilet roll, one dishwasher tablet, one jay cloth, one bin bag, a selection of toiletries, and complimentary condiments.
Store cupboards- These are for staff use only, any sundries removed from the cupboard will be charged the individual cost per item. All items are stock-checked after every visit.
23. Acceptance of Terms and Conditions / Contract of Hire
All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the hirer and all persons in the party. Payment of deposit and/or Apartment fee also indicates acceptance of these Terms and Conditions.
GENERAL PROVISIONS
This Agreement contains the entire agreement between the parties with regard to the rental of the Property, and any changes, amendments or modifications hereof shall be void unless the same are in writing and signed by both the Guest and the Rental Agent. This Agreement shall be governed by the laws of the United Kingdom. The words “Rental Agent” and “Guest” shall include their respective heirs, successors, and representatives. The waiver or failure to enforce any breach or provision of this Agreement shall not be considered a waiver of that or any other provision in any subsequent breach thereof. If any provision herein is held invalid, the remainder of the Agreement shall not be affected. Any notice required to be given under this Agreement shall be in writing and sent to the contact information included herein. This Agreement may be signed in one or more counterparts, each of which is an original, but taken together constitute one in the same instrument.
Execution of a digital signature shall be deemed a valid signature.